“Maxi-comp” Michał Bębenek
ul. Dziekanowicka 3a, 31-670 Cracow, POLAND
phone: +48 530 227 711
e-mail: firstname.lastname@example.org (we reply within 24 hours)
chat: available 24h, usually we answer up to an hour.
Customer service office, open from Monday to Friday (please contact us before your visit)
09.00 – 20:00
1. The company "Maxi-Comp" - new and used computers, monitors, accessories, components, laptops, post-leasing equipment
2. Personal pickup after prior telephone contact (due to the nature of the work) with the customer service office
3. Thumbnail photos are for reference only, if the offer does not include information about real photos.
RETURNS UP TO 14 DAYS - INFORMATION
Return of goods by the consumer. A consumer who has entered into a distance or off-premises contract within the territory of the Republic of Poland may withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 section 2 and art. 35 of the Act of 30 May 2014 on Rights
The consumer may cancel the contract by submitting a statement in writing - the form, which is attached as Appendix 2 to the above. Act.
To meet this deadline, it is sufficient to send a statement before its expiry.
The deadline to withdraw from the contract begins:
1) for a contract under which the entrepreneur issues an item, being obliged to transfer its ownership - from taking possession of the item by the consumer or a third party indicated by him other than the carrier, and in the case of a contract which:
a) includes many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part,
b) consists in regular delivery of goods for a specified period of time - from taking possession of the first of the items;
2) for other contracts - from the date of the contract.
Returns to the seller should be made immediately, but not later than within 14 days of withdrawal from the contract. The cost of returning the items is borne by the consumer. Maxi-comp does not refund the additional shipping costs to the consumer, i.e. other than the cheapest standard delivery method offered by Maxi-comp.
If the consumer exercises the right to withdraw from the contract after submitting a request in accordance with art. 15 paragraph 3 and art. 21 paragraph 2 above of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827), is obliged to pay for services performed until the withdrawal from the contract.
The right to withdraw from a contract concluded off-premises or remotely is not entitled to the consumer in the situations described in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827), including in relation to contracts:
for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the entrepreneur will lose the right to withdraw from the contract;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his personalized
in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
for the supply of digital content that is not stored on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.
The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. As in the case of ordinary management - exceeding the above limits does not make the withdrawal from the contract ineffective.
Details about the complaint. In the case of post-leasing equipment, portable devices, the complaint does not include batteries, displays, hard drives.
The "Maxi-comp" company being a seller is not responsible for mechanical damage acquired during transport by a professional carrier. In accordance with art. 544 of the Civil Code, if the item sold is to be delivered to the buyer and the seller uses a professional carrier for this, the item is considered to have been delivered to the buyer at the time of delivery to the carrier by the seller, unless the sales contract provides otherwise. Art. 544 KC § 1. If the item sold is to be sent by the seller to a place that is not a place of performance, it is deemed to be in doubt that the release was made when, in order to deliver the item to the destination, the seller entrusted it carrier engaged in the carriage of such goods
Art. 548. KC
§ 1. Upon the release of the item sold, the benefit and burden associated with the item and the risk of accidental loss or damage of the item shall pass to the buyer.
§ 2. If the parties have reserved a different moment of transfer of benefits and burdens, it is deemed to be in doubt that the danger of accidental loss or damage of goods passes to the buyer at the same time.
§ 3. If the item sold is to be sent by the seller to the buyer being a consumer, the risk of accidental loss or damage to the item passes to the buyer at the time of delivery to the buyer. The release of the item is deemed to be entrusted by the seller to the carrier, if the seller had no influence on the choice of carrier by the buyer. Provisions less favorable to the buyer are void.
To whom for compensation?
When the item is damaged during transport carried out by a professional carrier, the buyer is not without any claims. He can claim damages from the carrier, which allows him art. 75 clause 3 point 2 letter b) of the Transport Law. The condition for pursuing these claims in court is the earlier submission of a complaint regulated in the Regulation of the Minister of Transport and Water Management of 25 February 1997 on the carriage of freight. In the event of damage to the parcel, these claims expire after one year from the date of delivery. The compensation that the carrier is required to pay includes both the value of the damaged shipment and other damages resulting from this fact, e.g. contractual penalties for a contract that has not been fulfilled. However, the amount of this compensation is limited by transport law. In the event of compensation for a shipment, it is determined on the basis of the price indicated on the seller's invoice. Compensation for other damage cannot, however, exceed twice the transportable amount (remuneration for transport), which very often will be only a small fraction of the damage suffered. The above restrictions do not apply only if the damage is the result of willful misconduct or gross negligence of the carrier. In addition, in each case the carrier must return the appropriate part or all of the transportable.
Check the condition of the shipment. It is worth remembering that the recipient's obligation is to examine the condition of the shipment upon receipt. Acceptance of goods from the carrier without reservations has very far-reaching effects - claims for loss or damage of goods expire.
They can then occur only when:
a) the damage was confirmed by protocol before the recipient accepted the parcel,
b) such a statement was abandoned due to the fault of the carrier,
c) the loss or damage resulted from the willful misconduct or gross negligence of the carrier,
d) damage not noticeable from outside the recipient found after receipt of the consignment and within 7 days demanded to determine its condition and proved that the damage occurred in the time between accepting the consignment for transport and its release. Legal basis: art. 544, 548 of the Act of April 23, 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended), Art. 74-87 of the Act of November 15, 1984 - Transport Law (Journal of Laws of 2000, No. 50, item 601 as amended), Regulation of the Minister of Transport and Water Management of February 25, 1997 on the transport of goods (Journal of Laws No. 26, item 142). Insurance amounts + possible surcharges for shipping costs.
The condition of using the warranty is to read the following warranty card.
The warranty covers the correct method of assembly of components and the technical condition of individual elements
The warranty period is the same for all equipment specified on the invoice, unless a different duration of the guarantee for a given component has been set in the terms of the announcement / auction, in which case the time indicated in the auction / in the notice, specified additionally on the invoice, applies.
In the event of disclosure of a defect in the subject matter covered by the warranty, the User (Buyer) shall immediately notify the Seller of this fact within 14 days of its occurrence, while the Seller has 14 days to respond to the notification from the date of notification.
Reporting a defect or irregularity in the ordered equipment should be made in writing, via e-mail, possibly preceded by telephone, as the correct complaint submission is the date of delivery of the message to the Seller in electronic or written form.
The seller has 14 working days to implement the warranty from the moment he receives the complete item subject to the warranty.
Remuneration under the warranty covers equipment service and then replacement of the equipment with the same, if there is such a possibility or similar if the Buyer agrees and in the end refund of the purchase price of the equipment (not including delivery costs to and from the Seller), The guarantee does not cover mechanical damage, no adherence to the manufacturer's recommendations, faulty assembly, incorrect use of equipment, electrical surges, poor storage i.e. (low, high, rapid temperature changes, high humidity, exposing the product to too much sunlight), random events such as fire, flooding, theft and any mechanical damage.
In the case of laptops / ultrabooks / mobile devices, the warranty does not cover the data disk, battery, matrix, software (Buyer always receives functional equipment / software, unless the terms of the auction indicate otherwise). All own modifications of the equipment, mechanical, software, changes of operating parameters as well as changes of the subassembly software - will immediately void the warranty. All attempts to undress, remove seals, unscrew, attempt to repair, repair, clean, replace paste, rebail at external services - will immediately void the warranty. Technical datasheets of components available at the Buyer's request in electronic form. The buyer is informed about the duration of the guarantee directly at the auction and / or in the attached invoice or VAT invoice margin or VAT invoice 23 (depending on how the auction states)
Diagnostics and post-warranty repairs are included in the price list.
REGULATIONS The company "Maxi-comp"
Buying at auction is tantamount to reading the terms and conditions, warranty conditions, and how to install the equipment.
We attach a receipt or VAT invoice to each order, a margin or a VAT invoice 23 depending on the auction.
The warranty for the product sold is from 30 days to 1 year depending on the given auction.
Returns are possible within 14 days from the date of picking up the equipment, at the buyer's expense. Exchange of goods or refund after checking the equipment. We do not collect COD parcels (returns).
The shipping price includes the costs of packing, filling materials and transport.
The one-time cost of packing / transporting a Laptop / computer / IT equipment is PLN 15 and is included in the shipping price. This cost is not refundable.
In the case of new factory-sealed computers / laptops, the return of goods within 14 days without giving a reason occurs only after returning the laptop / computer unchanged (not exceeding the conditions of ordinary management and the right to think. Using the product within 14 days, removing the seals changes the value of the goods ). Exceeding the right to think and the conditions of ordinary management giving the opportunity to become familiar with the equipment as in a stationary store is tantamount to the loss of value of the product reduced from 20% to 50% of the initial value.
The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
As in the case of ordinary management - exceeding the above limits does not make the withdrawal from the contract ineffective. Please direct any other questions to the customer service department. Thumbnail photos are for reference only.